Your order will be processed immediately upon receipt of payment. Delivery by DHL takes approx. 1-3 working days. Please note: For international shipments, delivery can vary between 3-7 working days.

The best way to do this is to use our automatic notification system. Simply enter your email address for the respective product. You will be informed as soon as the product is available again.

Yes, simply send an email with your order number to: hello@lovemycosmetic.de. But be quick, orders are often processed on the same day.

Simply send a cancellation to hello@lovemycosmetic.de, stating your order number.

Yes, please refer to our Refund Policy and Returns.

Please check the spam folder of your email program. If you still haven't received an order confirmation, the email address you provided may be incorrect. Please contact us then: hello@lovemycosmetic.de

Yes, our items can be shipped within the EU, Norway and Switzerland. Information regarding shipping etc. can be found in our shipping information.

If you are unsure which products are suitable for your skin type, please feel free to send us an email with your request. Our expert staff will get back to you as soon as possible with advice. Our consultations are, of course, non-binding and free of charge for the customer.

No need to panic, definitely not! We conduct inventory several times a year and check products for their shelf life. In Korea, the labeling of cosmetic products with manufacturing and expiration dates was changed in 2015. For a better understanding, here are the Korean characters that indicate the manufacturing and expiration dates:

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