Refund policy
Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.)
Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire fourteen days from the day,
- on which you or a third party named by you, other than the carrier, took possession of the goods, provided that you have ordered one or more goods as part of a single order and they are delivered together;
- on which you or a third party named by you, other than the carrier, took possession of the last item of goods, provided that you have ordered several goods as part of a single order and they are delivered separately;
To exercise your right of withdrawal, you must inform us (KENCANA GmbH, Werkstraße 11b, 21218 Seevetal, email address: hello@lovemycosmetic.de, telephone: 04105-6674379) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). Please note! You can find our returns address here:
You may use the attached model withdrawal form, although this is not obligatory. Go to the withdrawal form.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusions and Grounds for Early Expiry
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that are liable to deteriorate rapidly or whose use-by date would soon be exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered only after 30 days and whose current value depends on fluctuations in the market over which the trader has no control;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires early in the case of contracts
- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery;
- for the supply of goods which, after delivery, have, according to their nature, been inseparably mixed with other items;
- for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
