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Shipping Conditions
Our items can only be delivered within the EU, Norway and Switzerland. This service is provided in Hamburg.
Shipping Costs (including statutory VAT)
Deliveries within Germany:
We charge a flat shipping fee of €3.95 per order. Parcels are shipped exclusively with our shipping partner DHL; deliveries to packing stations and post offices are also possible.
For orders over €39.99, shipping is free.
International Deliveries:
For orders over €59, we ship free of charge to Austria.
For orders over €99, we ship free of charge to all European countries in Zone 1 and Zone 2.
We calculate international shipping costs as follows:
Austria (€6.95)
ZONE 1 (€11.95): Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech Republic
ZONE 2 (€12.95): Great Britain, Italy, Sweden, Slovakia, Slovenia, Spain, Finland
ZONE 3 (€13.95): Lithuania, Croatia, Romania, Hungary, Cyprus, Latvia, Malta, Estonia, Portugal, Ireland, Bulgaria, Greece
ZONE 3 Non-EU (€15.95): Switzerland, Norway
Delivery Time
Unless otherwise specified in the item description, goods are delivered within 1 - 3 days in Germany, and within 5 - 7 days for international deliveries, after order confirmation (for agreed prepayment, after the time of your payment instruction).
Please note that no deliveries are made on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in a single consignment, unless we have made other arrangements with you. In this case, the delivery time will be determined by the item with the longest delivery time that you have ordered.
Delivery Period
For advance payments, the delivery period begins on the day after the payment order is issued to the transferring credit institution; for other payment methods, it begins on the day after the contract is concluded and ends with the expiry of the last day of the period. If the last day of the period falls on a Saturday, Sunday, or a public holiday recognized by the state at the place of delivery, the next working day shall take the place of such a day.
HOW TO REDEEM YOUR VOUCHER
OUR SERVICE COMMITMENT
At Lovemycosmetic, your well-being is our top priority – from product selection to the moment your package arrives.
Every order is carefully packaged, checked, and shipped quickly – free shipping from €39.99 and always with a small selection of free samples to introduce you to our wide range of products.
Our customer service team knows every product and is happy to help you find the right care – personally, honestly, and on an equal footing.
This turns a purchase into an experience that is as mindful as the care itself.
Lovemycosmetic – for a shopping experience as reliable as the care itself.
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F.A.Q.
How do I find the right skincare for my skin type?
Our product selection is curated so that you can filter specifically by skin type and skin need.
If you're unsure, our customer service will be happy to help you put together a suitable routine – personally and straightforwardly.
Because every skin is individual and deserves products that truly suit it.
Are the ingredients skin-friendly and safe?
All products are sourced from verified, trustworthy K-Beauty brands.
The ingredients are dermatologically tested and comply with European safety standards.
We prioritize formulations that avoid irritating additives and instead rely on mild, natural active ingredients.
How do I use the products correctly?
K-Beauty is based on the principle of layering – multiple light care steps that complement each other.
Always start with cleansing, follow with watery textures (toner, essence), and finish with nourishing creams or sun protection.
This way, all products unfold their maximum effect.
Are the products vegan or cruelty-free?
Many of our brands are vegan, and all products are cruelty-free.
You'll find precise information on ingredients and certifications in every product description.
Transparency is important to us – so you can care for yourself with a good conscience.
How long are the products good for?
The shelf life is indicated on every package and product page.
Once opened, you should adhere to the recommended PAO (Period After Opening) indication (e.g., 6M or 12M).
Make sure to store products in a cool, dry place, protected from direct sunlight.
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